Ocean Optics
Worldwide Headquarters
Dunedin, Florida, USA

+1 727-733-2447

info@oceanoptics.com

Sales, Service
& Support Facility
Duiven, The Netherlands

+31 26-319-0500

info@oceanoptics.eu

Ocean Optics GmbH Sales,
Service & Support Facility
Ostfildern, Germany

+49 711-34-16-96-0

info@oceanoptics.eu

Sales Support
for the
United Kingdom

+44 1865-811118

info@oceanoptics.eu

Sales, Service
& Support Facilities
Shanghai, PRC – Beijing, PRC

+86 21-6295-6600

asiasales@oceanoptics.com

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Home > Services > Service Packages

Service Packages

Ocean Optics offers Annual Service Package (ASP) and Total Technical Service (TTS) Product Protection Plan as add-ons to our standard 3-year warranty. Great spectrometer maintenance features are available at a reasonable cost. Think of it as getting the best out of your spectrometer, the way regular oil changes and tune-ups ensure optimum automobile performance.

Contact us today to get your service package or protection plan!

Annual Service Package (ASP) TTS Product Protection Plan
Products Covered Spectrometers Spectrometers
Duration 1-year or 2-year package option 1 year (renewable)
Terms Covers parts and labor needed to repair manufacturing defects under warranty Repair or replacement of the unit for any contingency, including total loss 
Includes additional concierge service (see Service)
Service Concierge service includes yearly calibration and preventive maintenance, free labor on spectrometer modifications (change slit, gratings), free software and firmware upgrades Not applicable
Exclusions OEM configurations OEM configurations
Bulbs, batteries, memory cards and consumables Bulbs, batteries, memory cards and consumables
Availability Concierge service package effective at time of spectrometer purchase Effective at time of spectrometer purchase
As renewal option effective upon completion of original ASP terms As renewal option effective upon completion of original TTS terms
As post-sale option for spectrometers purchase prior to April 1, 2008; coverage is effective at time of ASP purchase As post-sale option for spectrometers purchase prior to April 1, 2008; coverage begins 30 days from purchase of TTS plan