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Ocean Optics
Worldwide Headquarters
Largo, Florida, USA

+1 727-733-2447

[email protected]

Sales, Service
& Support Facility
Duiven, The Netherlands

EU:
+31 26-319-0500
FR:
+33 442-386-588

[email protected]

Ocean Optics GmbH Sales,
Service & Support Facility
Ostfildern, Germany

+49 711-34-16-96-0

[email protected]

Sales Support
for the
United Kingdom

+44 1865-819922

[email protected]

Sales, Service
& Support Facilities
Shanghai, PRC – Beijing, PRC

+86 21-6295-6600

[email protected]

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Service Plans

Which Service Plan Do I Need?

Ocean Care Service Plans provide peace of mind when unanticipated events occur. The plans offer coverage above the limited warranty and cover accidental damage to your spectrometer. Additionally, you will receive either discounted or FREE calibrations, and a guaranteed 5-day turnaround time from when we receive your spectrometer.

Ocean Care

Ocean Care

Minimize downtime with 5-day turns on service.
Pay a FIXED COST for all calibrations and repairs.
Protect your investment from accidental
damage in the lab.

I want to be protected

Ocean Care Plus

Ocean Care Plus

Minimize downtime with 5-day turns on service.
FREE calibrations and repairs.
Protect your investment from accidental
damage in the lab.

I want to be protected

I’ll Take My Chances

The limited warranty fulfills my needs.
I am very patient and do not
need expedited service.
I’m very lucky with technology always working for me.

 

 

Product Comparison

Ocean Care
Ocean Care Plus
Extended Repair Coverage Accidental damage 5-day turnaround   Accidental damage 5-day turnaround with calibration
Software Upgrades  Included Included
Live Tech Support  Included Included 
Calibrations 1 per year at discounted rate*

$150 – Flame, USB, HR, HDX, FX 
$300 – QE Pro, NIRQuest, Maya 

 FREE (1 per year)*
Accidental Damage 1 per year at discounted rate*

$150 – Flame, USB, HR, HDX, FX 
$300 – QE Pro, NIRQuest, Maya 

FREE (1 per year)*
Sampling Accessories manufactured by Ocean Optics, excluding light sources  up to 10% off up to 20% off

*Cost reverts to standard pricing thereafter.