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Ocean Optics
Worldwide Headquarters
Largo, Florida, USA

+1 727-733-2447

[email protected]

Sales, Service
& Support Facility
Duiven, The Netherlands

EU:
+31 26-319-0500
FR:
+33 442-386-588

[email protected]

Ocean Optics GmbH Sales,
Service & Support Facility
Ostfildern, Germany

+49 711-34-16-96-0

[email protected]

Sales Support
for the
United Kingdom

+44 1865-811118

[email protected]

Sales, Service
& Support Facilities
Shanghai, PRC – Beijing, PRC

+86 21-6295-6600

[email protected]

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Home > Services > Our Exclusive 3-Year Warranty

Our Exclusive 3-Year Warranty

Ocean Optics has built and delivered over 500,000 spectrometers — used in every imaginable application from class and laboratory work to measuring emissions from inside an active volcano. The reliability and accuracy of our built-to-last spectrometers equals to the industry-leading 3-year warranty. 

WarrantyWarranty Coverage:

  • Spectrometers, light sources (excluding bulbs), sampling accessories – regardless of the application are covered for manufacturing defects for three (3) years from the date of purchase from Ocean Optics.
  • STS Spectrometers and STS Developers Kit are covered for manufacturing defects for twelve (12) months from the date of purchase from Ocean Optics.
  • Fibers and probes* are covered for manufacturing defects for twelve (12) months from the date of purchase from Ocean Optics.
  • Repairs and upgrades are covered for manufacturing defects for six (6) months from the date of purchase from Ocean Optics.

    *Please check all fiber assemblies and probes when you receive them. All optical bers, patch cords and probes must be checked for breakage by the customer when received. We cannot honor claims for breakage after two weeks of customer receipt.

This comprehensive warranty guarantees you of the highest level of craftsmanship and reliability for years to come. The Ocean Optics 3-Year Warranty applies to Ocean Optics equipment (excluding OEM configurations) purchased on or after July 1, 2010. Unless otherwise stated, all OEM products have a one year warranty. The warranty covers parts and labor needed to repair manufacturing defects that occur during the warranty period. This Ocean Optics warranty protects the original owner only and is nontransferable to subsequent owners.

Service and Protection Plans

We, Ocean Care, have you covered. The plans offer coverage above the limited warranty and cover accidental damage to your spectrometer. Additionally, you will receive either discounted or FREE calibrations, and a guaranteed 5-day turnaround time from when we receive your spectrometer. What are you waiting for? Get your Service Plan today!