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Ocean Optics
Worldwide Headquarters
Largo, Florida, USA

+1 727-733-2447

Sales, Service
& Support Facility
Duiven, The Netherlands

+31 26-319-0500
+33 442-386-588

Ocean Optics GmbH Sales,
Service & Support Facility
Ostfildern, Germany

+49 711-34-16-96-0

Sales Support
for the
United Kingdom

+44 1865-811118

Sales, Service
& Support Facilities
Shanghai, PRC – Beijing, PRC

+86 21-6295-6600

Home > Services > Our Exclusive 3-Year Warranty

Our Exclusive 3-Year Warranty

Ocean Optics has built and delivered over 500,000 spectrometers — used in every imaginable application from class and laboratory work to measuring emissions from inside an active volcano. The reliability and accuracy of our built-to-last spectrometers equals to the industry-leading 3-year warranty. 

WarrantyWarranty Coverage:

  • Spectrometers, light sources (excluding bulbs), sampling accessories – regardless of the application are covered for manufacturing defects for three (3) years from the date of purchase from Ocean Optics.
  • STS Spectrometers and STS Developers Kit are covered for manufacturing defects for twelve (12) months from the date of purchase from Ocean Optics.
  • Fibers and probes* are covered for manufacturing defects for twelve (12) months from the date of purchase from Ocean Optics.
  • Repairs and upgrades are covered for manufacturing defects for six (6) months from the date of purchase from Ocean Optics.

    *Please check all fiber assemblies and probes when you receive them. All optical bers, patch cords and probes must be checked for breakage by the customer when received. We cannot honor claims for breakage after two weeks of customer receipt.

This comprehensive warranty guarantees you of the highest level of craftsmanship and reliability for years to come. The Ocean Optics 3-Year Warranty applies to Ocean Optics equipment (excluding OEM configurations) purchased on or after July 1, 2010. Unless otherwise stated, all OEM products have a one year warranty. The warranty covers parts and labor needed to repair manufacturing defects that occur during the warranty period. This Ocean Optics warranty protects the original owner only and is nontransferable to subsequent owners.

Additional Service and Protection Plans

Warranty For many years, we’ve offered additional warranty coverage and spectrometer maintenance benefits through our Annual Service Packages. With our standard 3-year warranty, that extra year of coverage is no longer necessary – but those great spectrometer maintenance features are still as useful as ever – and available at a reasonable cost. Here’s what you get:

  • Concierge yearly factory calibration and preventive maintenance
  • Extended OceanView software support (additional year of license updates and support)
  • Labor charge waiver for factory modifications
  • Preferred pricing on trade-ins and allowances for new equipment

But that’s not all. For even greater peace of mind, consider one of our Total Technical Services (TTS) product protection plans. Our TTS protection plans cover your spectrometer for one year for any contingency – not just manufacturing defects – no matter what the circumstances, including total loss. Under these plans, Ocean Optics will repair or replace your instrument with no deductible or any other out-of-pocket expense required from you. It’s that simple! Contact us today to get your TTS protection plan.