Ocean Optics offers Annual Service Package (ASP) and Total Technical Service (TTS) Product Protection Plan as add-ons to our standard 3-year warranty. Great spectrometer maintenance features are available at a reasonable cost. Think of it as getting the best out of your spectrometer, the way regular oil changes and tune-ups ensure optimum automobile performance.
Contact us today to get your service package or protection plan!
|Annual Service Package (ASP)||TTS Product Protection Plan|
|Duration||1-year or 2-year package option||1 year (renewable)|
|Terms||Covers parts and labor needed to repair manufacturing defects under warranty||Repair or replacement of the unit for any contingency, including total loss|
|Includes additional concierge service (see Service)|
|Service||Concierge service includes yearly calibration and preventive maintenance, free labor on spectrometer modifications (change slit, gratings), free software and firmware upgrades||Not applicable|
|Exclusions||OEM configurations||OEM configurations|
|Bulbs, batteries, memory cards and consumables||Bulbs, batteries, memory cards and consumables|
|Availability||Concierge service package effective at time of spectrometer purchase||Effective at time of spectrometer purchase|
|As renewal option effective upon completion of original ASP terms||As renewal option effective upon completion of original TTS terms|
|As post-sale option for spectrometers purchase prior to April 1, 2008; coverage is effective at time of ASP purchase||As post-sale option for spectrometers purchase prior to April 1, 2008; coverage begins 30 days from purchase of TTS plan|